• The Clerk of the Privy Council has established three government-wide priorities for 2019–20, including Phoenix.
  • As an employer, Treasury Board defines strategic directions in terms of people management.
  • Public Services and Procurement Canada (PSPC) administers pay for over 100 federal organizations and approximately 300,000 employees through the Phoenix system.
  • In May 2012, the Government of Canada changed the pay service model, and a portion of the services were centralized at a pay centre in Miramichi, New Brunswick. LAC is not part of this centralized model, since it maintains its pay services.
  • In 2016, the PSPC deployed a new pay system (Phoenix) to replace technology that was over 40 years old. This new system followed the centralization of pay services carried out in 2012 that affected 46 federal organizations. After Phoenix was deployed, various issues and technical challenges related to the new pay system and its integration with human resources management systems had repercussions on the regular pay of federal government and LAC employees.
  • In 2017, the Government of Canada implemented a governance system that gathered the perspectives and experiences of senior officials in the public service, to guide the work to stabilize the Phoenix pay system.
  • In the 2018 budget, the Government of Canada announced the need to replace the Phoenix system; it then launched a quick procurement process that helped to identify suppliers with the aim of developing a next generation solution.


  • For 2019–20, LAC will continue to contribute actively to the stabilization of human resources and pay, to ensure that employees are paid correctly and on time.
  • The human resources activities leading to pay intervention (starting on April 1, 2019) will meet the deadlines and performance measures of the methodology established by the Treasury Board of Canada Secretariat.
  • Although Phoenix will need to be replaced with a pay system that ensures better coordination of human resources and pay services, it is essential to continue with the Phoenix stabilization efforts before transitioning to a new system, so that employees are paid accurately and on time.
  • The PSPC has introduced a series of measures intended to stabilize pay, considering the federal organizations served or not served by the Pay Centre.
  • LAC is actively involved in the governance system and in the Government of Canada’s efforts to solve the federal government’s pay problems as quickly as possible. To this end, LAC is participating in the Pay Insight pilot project, which is intended to help employees better understand information about their pay and benefits.

Key messages

  • We must continue to strive to ensure that LAC employees are paid on time and at the correct salary level. This priority is included in the performance agreements of LAC executives and managers.
  • LAC will continue to participate actively in pay stabilization initiatives, to resolve pay issues.
  • LAC will support the PSPC in the development of a future solution for human resources and pay, the NextGen initiative.


Jonathan Salois, Director, Client Resourcing Services
Tel.: 819-934-3618

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