- The new Digital Policy suite serves as an integrated set of rules that articulate how Government of Canada (GC) organizations manage service delivery, information (including data), information technology, and cyber security in the digital era. Other requirements—including but not limited to requirements for privacy, official languages and accessibility—also apply to the management of service delivery, information management and cyber security. The management of these functions is guided by a commitment to the high-level, guiding principles and best practices of the Government of Canada Digital Standards. The ten standards are about putting clients first; effectively and securely managing Canadians’ and the government’s information and data; being open and transparent; and making smart use of technology.
- Design with users
- Build in accessible from the start
- Iterate and improve frequently
- Empower staff to deliver better services
- Work in the open by default
- Be good data stewards
- Use open standards and solutions
- Design ethical services
- Address security and privacy risks
- Collaborate widely
- The Digital Strategy is LAC’s roadmap for the future. It provides the basic framework needed to execute our vision effectively, while encouraging innovation. It is through this innovation that LAC will overcome the challenges of a changing environment. Through the implementation of our digital strategy, we will help Canadians discover LAC’s holdings based on their unique interests. To make this possible, we will use tools and technology that strengthen our operations to enable us to provide clients with quick and easy access to our holdings, at any time and anywhere.
- Client Expectations—Clients expect to have timely access to our collections and maintaining the status quo is not a viable option given the rapidly increasing amount of content that LAC must capture and make available to Canadians. To quote the President of the Treasury Board of Canada Secretariat (TBS), "We can’t be a Blockbuster government when we’re serving a Netflix citizenry."1
- GC Expectations—As part of advancing the GC’s digital transformation agenda, TBS has defined six key guiding principles2 that all departments must follow. They are client- and service-centered design, open by default, enterprise first, secure, cloud first approach, and enable a modern workplace.
- GC is developing a Data Strategy that will take a whole-of-government approach to protecting, using, managing and sharing data as a strategic asset. Consequently, LAC is developing a strategy and a specific set of actions to ensure the management of and access to government records and datasets of enduring value. Beyond this scope, LAC must also consider how it uses other kinds of operational and corporate data to make informed decisions about its priorities and to add value to its clients through its services.
- Internal Stakeholder Expectations—The expectation of internal stakeholders is to achieve automated processes with minimal manual intervention. This would allow staff to focus on collections management and to improve the discoverability of our collections. Additionally, we have made a commitment to digitally acquire all born-digital government records.
- LAC IT Application Portfolio—The 2016 Gartner Business Capability Model report commissioned by LAC notes, "The current application portfolio is characterized as very aged, highly customized, and fragmented, with fragmentation largely due to the result of LAC's legacy approach to organization design." This requires a fundamental rethinking of enterprise architecture on an ongoing basis, which LAC’s Enterprise Architecture Review Board (EARB) will tackle.
1Speaking Notes for the Honourable Scott Brison, President of the Treasury Board, for the keynote address at the TechGov Leadership Summit, January 30, 2018.
2Treasury Board of Canada Secretariat (2017). Government of Canada Strategic Plan for Information Management and Information Technology 2017 to 2021
- While our initial efforts have focused on the core building blocks of a digital platform, our longer-term focus will be directed towards a broader enterprise approach that strengthens organizational capacity, business processes, and technology. Therefore, a Central Agency Funding Inquiry for LAC Digital Initiatives is currently being drafted to deploy a new infrastructure, develop new systems and support ongoing activities to achieve LAC’s mandate.
Simon Pageot, Director, Innovation, Digital Transformation