1. Report on the Privacy Act
The Privacy Act (the Act) provides Canadian citizens and permanent residents with the right of access to and correction of personal information about themselves that is under the control of a government institution. The Act also provides the legal framework for the collection, retention, use, disclosure, disposition and validation of the accuracy of personal information in the administration of programs and activities by government institutions subject to the Act.
Under the Act, personal information is defined as “information about an identifiable individual that is recorded in any form”. Examples of personal information include data about the race, national or ethnic origin, colour, religion, age, or marital status of an individual; the education or the medical, criminal, financial, or employment history of an individual; the address, fingerprints or blood type of an individual; and/or any identifying number, symbol or other particular identifier assigned to an individual.
This report has been prepared and tabled in Parliament in accordance with section 72 of the Act. It covers the period from April 1, 2017, to March 31, 2018, for Library and Archives Canada (LAC).
1.2 Mandate of Library and Archives Canada
The mandate of LAC is:
- to preserve the documentary heritage of Canada for the benefit of present and future generations;
- to serve as a source of enduring knowledge accessible to all, contributing to the cultural, social and economic advancement of Canada as a free and democratic society;
- to facilitate co-operation among Canadian communities involved in the acquisition, preservation and diffusion of knowledge; and
- to serve as the continuing memory of the Government of Canada and its institutions.
Given LAC’s role as the continuing memory of the federal government, all archival records are sent to LAC once they are no longer needed for operational purposes in their creating department. LAC also manages military personnel records in accordance with Order in Council P.C. 1971-1989 (September 21, 1971). In addition to the privacy requests received on above-mentioned collections, LAC also receives privacy requests for its own operational records.
Most of the privacy requests received each year by LAC are to access the restricted military personnel files of the Canadian Armed Forces (CAF). These include:
- Canadian Forces regular members (1919 to 1997);
- Canadian Forces reserve members (1919 to 2007);
- Newfoundland Militia members who served in the Second World War.
LAC also holds the dormant records of former federal public servants until the public servant reaches 80 years old and then the records are destroyed.
Archival government records and military and former public servants’ records are stored in various locations, including in the National Capital Region, Winnipeg, and Vancouver.
The organizational chart below outlines the reporting structure relating to Access to Information and Privacy (ATIP) at LAC.
There are four business areas within LAC's ATIP and Personnel Records team: Archival and Operational Records, Personnel Records, Policy and Governance, and Block Review. Their functions are described below.
Archival and Operational Records:
- Processes formal and informal access and privacy requests on LAC's operational records, restricted archival records under LAC's control, and consultation requests from other Government of Canada (GC) institutions;
- Reviews restricted finding aids concerning archival records transferred to LAC for permanent custody, and severs information that remains restricted; and
- Provides access to authorized current federal employees to restricted archival records under LAC's control.
- Processes formal and informal access, and privacy requests, for restricted personnel files of former members of the CAF as well as former federal government employees;
Policy and Governance:
- Reviews the implications of changes to the legislation;
- Develops policies and procedures; and
- Leads the development of a range of internal and external reports.
- Performs a proactive risk-based review of archival records in LAC’s holdings in accordance with the Access to Information Act and the Privacy Act, following a set procedure, to determine if blocks of records can be proactively “opened” and made available to the public and researchers.
During this reporting period, there were 17.95 full-time equivalents (FTEs) assigned to processing Privacy Act requests, which includes ATIP staff, regional staff members, and digitization staff.
1.4 Delegation Order
For the purposes of the Act, the Minister of Canadian Heritage delegates his or her powers, authorities and responsibilities to the Librarian and Archivist of Canada. The Librarian and Archivist of Canada is accountable for developing, coordinating and implementing effective policies, guidelines, systems and procedures. This delegation order ensures that the Minister’s responsibilities under the Act are met and that information is processed and disclosed appropriately.
At LAC, the Librarian and Archivist of Canada delegates his or her powers, authorities and responsibilities to:
- The Director General, Public Services, and Chief Privacy Officer;
- The Director, Regional Services and ATIP;
- The Manager, ATIP and Personnel Records, and ATIP Coordinator; and
- The ATIP analysts in Archival and Operational Records and in Personnel Records.
The latest delegation order was issued by the Minister of Canadian Heritage to LAC in May 2016 and is available in Appendix A of this report.
1.5 Statistical Report
Statistical reporting pertaining to the administration of the Act has been in place since 1983. The statistical reports prepared by government institutions provide aggregate data on the application of the Act. This information is made public on an annual basis and is also included with the annual reports on access to information and privacy, tabled in Parliament by each institution. Because requests submitted via the formal route are subject to statutory timelines, the statistical report provides data related to compliance by institutions to the legislated time frames, subject to the Act. A comprehensive statistical report on the formal privacy requests processed by LAC in the 2017–2018 fiscal year is available in Appendix B of this report, and several segments are highlighted in the relevant sections.
LAC in the 2017–2018 fiscal year is available in Appendix B of this report, and several segments are highlighted in the relevant sections.
LAC processes significantly more informal privacy requests (93% of requests received) than formal requests. Information on the processing of informal privacy requests will also be described within the written report. The resources described in this report encompass the processing of both formal and informal privacy requests.
2. Interpretation of the Statistical Report for Requests Under the Privacy Act
Part 1 - Requests Under the Privacy Act
Each year, LAC receives a significant number of privacy requests from individuals seeking information about themselves in records held by LAC. There are three (3) groupings of records within LAC: Personnel Files (military service files and dormant records of federal public servants); GC Archival Records (archival records transferred to LAC by government institutions when they are no longer required for ongoing operational purposes); and LAC’s own operational records that it has created.
Table 1: Types of Records Requested Under the Privacy Act
|Type of Record Requested
|Military and dormant records of federal public servants
|GC archival records
|LAC operational records
* Note: Some requests completed were carried over from the previous fiscal year.
The majority of the formal privacy requests received by LAC are related to information found in the military personnel files of former members of the CAF. In recent years, there has been increased awareness of benefits and services offered to former military service members, which may have contributed to additional privacy requests on these records.
Furthermore, class action lawsuits have contributed to the increased number of privacy requests received and processed.
1.1 Additional Analysis of Requests
During this reporting period (April 1, 2017, to March 31, 2018), LAC received 427 new formal privacy requests. This continues the upward trend for formal privacy requests received by LAC (373 received in 2016–2017, and 306 received in 2015–2016)
Formal privacy requests are processed within 30 calendar days from the receipt of the request, within the statutory requirements, unless an extension is required. Informal requests are not subject to the same statutory deadlines; however, LAC makes significant efforts to process informal privacy requests in a timely manner. All informal requests are reviewed at the time of registration and prioritized based on the clients’ needs. Urgent requests may include privacy requests for documentation to support CAF veterans’ medical or pension benefits, appointments with physicians, etc. Similar to the formal requests, there is also an increase in the number of new informal privacy requests received over last year.
In 2017–2018, LAC responded to 4,295 informal privacy requests, which represents 14.8% fewer requests completed than the previous year, however, the volume and scope of the requests processed were greater. A significant portion of informal requests (45%) were completed in 1 to 60 days, and an additional 54% of informal requests were processed in between 61 and 120 days. Less than 1% of informal requests were processed in between 121 and 180 days, and none took longer than 180 days to process.
Part 2 - Requests Closed During the Reporting Period
2.1 Disposition and Completion Time
In 2017–2018, LAC closed 402 formal privacy requests. This reflects a more than 6% increase (378 formal requests completed in 2016–2017) and a continued trend of increase (297 requests completed in 2015–2016).
Of the 402 formal requests completed in 2017–2018, LAC was able to disclose all or segments of the records in 88% (352 of 402) of requests. In the remaining 12% of requests, the records did not exist or the request was abandoned by the client prior to the preparation of the release package.
The following table provides an overview of the disposition of the completed requests.
Table 2: Disclosure of Records for Completed Formal Requests
|Formal Privacy Requests
|Exempted in entirety
|Excluded in entirety
|No existing records
|Neither confirmed nor denied
* Note: Percentages may not add up to 100 due to rounding.
During 2017–2018, LAC invoked exemptions under three sections of the Act, and a total of 200 requests included exemptions. A significant portion of privacy requests completed by LAC pertain to military personnel files, in which the records contain the personal information of other individuals (such as the Social Insurance Numbers and dates of birth of family members), therefore section 26 (information about other individuals) applied in 197 cases. In addition, section 19 (personal information obtained in confidence) was applied on two requests, and section 21 (international affairs and defence) was applied in one instance.
The Act does not apply to personal information contained in certain materials (i.e., library material preserved for public reference purposes) and in Cabinet confidences. LAC has not invoked any exclusions for the last three fiscal years, including 2017–2018.
2.4 Format of Information Released for Formal Requests
LAC clients have the option of receiving records in either hard copy (paper) or digital format. In 249 cases, the response was provided in hard-copy format (the default), and in 103 cases, applicants requested that it be provided in digital format (CD-ROM). In alignment with LAC’s priority to be at the forefront of new technologies, LAC will continue to modernize its services and increase the availability of digital content in the coming years.
2.5.1 Relevant Pages Processed and Disclosed
In 2017–2018, LAC reviewed 424,067 pages of material in response to formal (60,422 pages) and informal (363,645 pages) privacy requests. The majority of privacy requests received by LAC are for the military files of former members of the CAF. In general, the more recent military service files (post–Second World War) are more complex to review, as there are more pages within an individual’s file and they contain more detailed medical information. The following chart provides the total number of pages reviewed by type of record within LAC’s collections.
2.5.2 Relevant Pages Processed and Disclosed by Size of Request
Of the 374 formal requests in which records were disclosed either partially or in full, a total of 60,146 pages were disclosed of the 60,422 pages reviewed. In 40 of these requests, the disclosures ranged from 500 to 5,000 pages.
2.5.3 Other Complexities
Table 3: Number of Other Complexities Identified per Fiscal Year
Other complexities include requests in which consultation is required, legal advice must be sought, or that information about more than one individual is interwoven within the records. The number of complexities over the last three years was relatively consistent based on the number of requests processed within the reporting period.
2.6 Deemed Refusals
2.6.1 Reasons for not Meeting Statutory Deadline
Of the 402 formal requests completed this year, 5 requests were completed after the statutory deadline. In one instance, an external consultation was required. In the other four instances, the statutory deadline was missed because the files were charged out to other departments, and therefore LAC did not have immediate access to the records.
2.7 Requests for Translation
There were no requests for translations from English to French or from French to English in the 2017–2018 reporting year.
Part 3 – Disclosures Under Subsection 8(2) of the Privacy Act Pertaining to Privacy
During 2017–2018, LAC disclosed information pursuant to subsection 8(2) of the Privacy Act (the Act) pertaining to privacyin 377 instances. The most significant number of disclosures (207 disclosures) were in accordance with paragraph 8(2)(j), which provides access of information to any individual or body for the purposes of statistical or research purposes. In order for disclosure to be provided under this section of the Act, the head of the institution must be satisfied that the research could not be completed without the disclosure and the researcher must ensure that no subsequent disclosure, would identify the individuals for whom information was collected.
LAC also released information in 68 instances pursuant to paragraph 8(2)(k) of the Act: information could be released to an individual or a body acting on behalf of an Indigenous community for the purpose of research and validating a land claim or grievance. What follows is a summary of all disclosures under subsection 8(2) of the Act.
Table 4: Summary of Disclosures Under Subsection 8(2) of the Privacy Act
the Privacy Acts. 8(2)(a)
During the reporting period, LAC made two disclosures pursuant to paragraph 8(2)(m) of the Act, which articulates that the head of the institution is of the opinion that the disclosure of personal information is considered to be in the public interest. In the both cases, LAC communicated with the Office of the Privacy Commissioner (OPC) at the time of the release of the information.
In the first case, the release of the information pertained to dental documentation of an individual and the information would be used for a provincial coroner’s investigation. The OPC responded that the disclosure should have been made under section 8(2)(f) of the Act, which articulates disclosure between the Government of Canada and a provincial/territorial/First Nations government for the purpose of carrying out a lawful investigation. As a result, LAC has updated its procedures.
The second instance where LAC released information pursuant to paragraph 8(2)(m) of the Act, was to the family of a person who had been missing since the mid-1950s.
Part 4 – Requests for Correction and Personal Information and Notations
During 2017–2018, LAC did not receive any requests to correct personal information.
Part 5 – Extensions
5.1 Reasons for Extensions and Disposition of Requests
In 2017–2018, extensions were necessary in two cases. In both instances, the request interfered with normal operations. These requests contained a significant volume of records, and the volume exceeded the typical work of the unit.
5.2 Length of Extensions
In both instances noted above, the requested extensions were for a duration of 16 to 30 days.
Part 6 – Consultations Received from Other Institutions and Organizations
6.1 Consultations Received from Other Government of Canada Institutions and Other Organizations
In 2017–2018, LAC did not receive requests for consultation from other institutions within the GC nor from any other organizations.
6.2 Recommendations and Completion Time for Consultations Received from Other Government of Canada Institutions
LAC did not receive requests for consultation from other Government of Canada institutions.
6.3 Recommendations and Completion Time for Consultations Received from Other Organizations
Consistent with the figures from 2015–2016 and 2016–2017, LAC did not receive any consultation requests from organizations outside the GC in 2017–2018.
Part 7 – Completion Time of Consultations on Cabinet Confidences
7.1 Requests with Legal Services
LAC did not consult with Legal Services on Cabinet confidences in 2017–2018.
7.2 Requests with Privy Council Office
LAC did not consult the Privy Council Office on Cabinet confidences in 2017–2018.
Part 8 – Complaints and Investigation Notices Received
In 2017–2018, the Office of the Privacy Commissioner undertook four investigations concerning LAC release packages in accordance with section 31 of the Privacy Act.
One client submitted two complaints pursuant to a formal privacy request submitted to LAC. One complaint is ongoing. LAC has made representations to the Office of the Privacy Commissioner, but no actions have been taken.
In another instance, a client made two identical requests and submitted duplicate complaints; these complaints have been discontinued.
Part 9 – Privacy Impact Assessments
In 2017–2018, LAC began a process to review existing Privacy Impact Assessments (s) onPIA several new and revised programs. Starting in November 2017, one full-time equivalent (FTE) in the Policy and Governance unit was dedicated to work on PIAs.
During the fiscal year, LAC did not finalize any new or revised PIAs; however, significant work was undertaken on three PIAs. Newly established programs and projects are also subject to a PIA, and LAC is reviewing the parameters of these initiatives in accordance with PIA requirements. In the coming fiscal year, LAC will publish PIA summaries online for any newly completed or revised PIAs.
Part 10 – Resources Related to the Privacy Act
Table 5: Costs
||Cost to Administer the Act
ATIP & Personnel Records (National Capital Region), including Director
|Operations and Maintenance (O&M):
ATIP & Personnel Records (National Capital Region)
|ATIP software licenses
10.2 Human Resources
In 2017–2018, there were 17.95 full-time equivalent (FTE) staff assigned to processing formal and informal requests under the Act. LAC made a concerted effort to staff any vacant positions during the reporting period. As a result, LAC used several hiring mechanisms including the hiring of casual and temporary staff, as well as indeterminate hiring at various classification levels.
3.1 Other Requests
There were no other requests for the period from April 1, 2017, to March 31, 2018, relating to the Act.
3.2 Education and Training
During the reporting period, several initiatives were undertaken to raise awareness of the roles and responsibilities of ATIP analysts and to train LAC employees on their specific responsibilities.
Information Session for LAC Management
In May 2017, LAC’s ATIP Management team made a presentation to its Senior Leaders’ Forum to highlight the work of the ATIP and Personnel Records team to the executives and managers of the institution. It highlighted the volume of requests handled, implications across the organization to different operational areas, and reminded managers of their roles and responsibilities under the Access to Information Act and the Privacy Act.
Right to Know Day
In September 2017, LAC participated in international Right to Know Day, which aims to raise awareness of individuals’ right to access government information, including personal information about themselves held by the government. This event promotes freedom of information as essential to both democracy and good governance.
LAC co-hosted the Right to Know: Balancing Access and Privacy Symposium in partnership with Dalhousie University in Halifax on September 29, 2017, as part of its Right to Know Week events. The symposium reached a public audience and informed participants, which included information management specialists, researchers and archivists, about LAC’s programs related to access and privacy. There were a total of 52 participants. Presentations were given by the Information and Privacy Commissioner for Nova Scotia, LAC, Dalhousie University, and Service Nova Scotia.
Additionally, LAC set up two information booths in the National Capital Region to advise LAC clients and LAC staff about access and privacy. One booth was set up at LAC’s public-facing building in Ottawa to provide information to researchers and clients about access and privacy. Another booth was set up in Gatineau to provide LAC employees with more information about ATIP legislation. Throughout Right to Know Week, internal messaging was sent to all LAC employees publicizing the event and reminding them of their roles and responsibilities, both for LAC in its role as the continuing memory of government and as individual federal public servants. Employees at LAC were also encouraged to take the ATIP courses offered by the Canada School of Public Service.
Training for LAC Client Service Staff
In November 2017, ATIP provided additional training and information to the Regional Services team members in Halifax, Winnipeg and Vancouver about the role of ATIP at LAC. The purpose of this training session was to provide additional guidance and information to members of the regional team who process informal Access to Information requests, and to train LAC staff on how to guide LAC clients who visit the service points in Halifax, Winnipeg and Vancouver. In the 2017–2018 fiscal year, the regional offices of LAC located in Halifax and Vancouver significantly modified their service offerings to LAC clients; in addition, LAC staff in Vancouver relocated to offer a service point inside the Vancouver Public Library Central Branch, and the public service point in Halifax was relocated to the Scotiabank Family History Centre inside the Canadian Museum of Immigration at Pier 21. Both of these relocations increased the number of clients visiting LAC directly in these sites. Recognizing the unique opportunity that LAC has to engage with these clients, regional team members were provided with additional coaching regarding the types of privacy and access requests that the ATIP and Personnel Records team receive and how they are processed. The two-hour training session covered various topics including the processes associated with informal requests, and policies regarding access for departmental researchers.
In December 2017, ATIP and Personnel Records provided training to the Reference Services Division at LAC. This training provided information on the newly created Policy and Governance unit as well as additional information about volume increases, the application of the federal legislation, and the authorization of access to personal information under paragraphs 8(2)(j) and 8(2)(k) of the Privacy Act.
Furthermore, in March 2018, ATIP provided an information session to the Orientation team within the Public Services Branch. The Orientation team provides client services in person in the Genealogy Centre, over the phone via dedicated phone lines for LAC clients, and by email or fax. The information session provided additional support to the Orientation team in its interactions with LAC clients who express interest in receiving information about their own military records or dormant records of federal public servants or the personnel files of their family members.
LAC is committed to the reconciliation process with Indigenous communities and to the recognition of their rights. However, LAC cannot achieve these objectives unless collaboration with Indigenous communities and their representatives is based on a genuine and respectful commitment and knowledge of their history.
This role-playing exercise in which participants took on the role of Indigenous peoples is designed to provide participants with an overview of the last 500 years of history on the territory we now call Canada from the perspective of Indigenous communities, as well as the impacts of that history. An Indigenous Elder was on hand to accompany staff in this exercise and help them deal with emotions that may have arisen. From November 2017 to February 2018, LAC invited staff to participate in the Blanket Exercise. This exercise had 220 participants in the 6 sessions that were offered in both English and French.
Experienced ATIP and Personnel Records analysts mentor new ATIP analysts who have recently joined LAC or taken on new roles and responsibilities. This provides guidance to ensure the successful processing of new incoming requests.
A training plan was also developed to address LAC’s general ATIP needs, and its implementation is ongoing into 2018–2019.
Table 6: Training and Learning
|Presentation at Senior Leaders Forum
||May 24, 2017
Right to Know Week Symposium (partnership between Dalhousie University and LAC) in Halifax
|September 28, 2017
-LAC clients and researchers
Right to Know Week information booth in Ottawa
|September 28, 2017
||-LAC staff working in Ottawa
Right to Know Week information booth in Gatineau
|September 28, 2017
For Regional Services
|November 20, 2017
||-LAC staff working in the regions
For References Services
|December 6, 2017
||-LAC staff working in client services
Blanket Exercise: Indigenous Cultures Awareness and Learning Program
|November 2017 to February 2018
Experienced ATIP analysts support the learning of newer ATIP analysts and other staff members
throughout the fiscal year
|-ATIP staff and LAC staff with an interest in ATIP
Table 6 (table summary):
The text below summarizes the types of training and learning that was completed during the reporting period:
- 1 Presentation: (Presentation at Senior Leaders Forum) was provided to LAC Executives, managers and supervisors where there were 75 participants;
- 3 Awareness Activities: (Right to know Week symposium and information booth) were held in Ottawa, Gatineau, and Halifax. These events targeted various audiences including staff, university students, researchers and LAC clients and had a total of 107 participants;
- 1 Awareness Activity: (Blanket Exercise: Indigenous Cultures awareness and Learning Program) was provided to LAC staff where there were 220 participants;
- 2 Trainings Sessions: (regional and reference services) were provided to staff working in the regions and in client services and had a total of 30 participants;
- Job Shadowing: for experienced ATIP analysts to support the learning of newer ATIP analysts and other LAC staff members was provided to 5 participants.
3.3 Significant Changes to Organization, Programs, Operations or Policy
In 2017–2018, LAC received 1,212 informal requests and 125 formal requests via its online ATIP request portal (a total of 1,337 requests). Privacy requests made up approximately 23% of requests received online. At the end of March 2017, LAC’s ATIP team added a Policy and Governance unit that is responsible for the drafting of the annual reports to Parliament, the publication of LAC’s Info Source chapter, the oversight of LAC’s reporting via the Open Canada portal regarding the promotion of access to information release packages, Privacy Impact Assessments and corporate reporting.
In June 2017, LAC decided that effective April 1, 2018, the Human Resources Multi-Institutional Disposition Authority (MIDA) (98/005) will be revoked, and this will end the transfer of dormant records of federal public servants to LAC. New disposition authorizations will be issued, which will provide GC institutions with the authority to dispose of their human resources records at the end of their respective retention periods. Files that are currently stored at LAC (in Winnipeg) will be managed until the end of their predetermined retention period. This decision is aligned with LAC’s mandate to only acquire, preserve and store archival records.
In the third quarter of 2017–2018, the Personnel Records team revised its triage procedures to more accurately identify the urgency of new incoming informal privacy requests. This allowed the team to more appropriately prioritize the responses through different categories of workflows with more varying degrees of urgency.
In the fourth quarter of 2017–2018, LAC began a pilot project, approved as part of LAC’s National Public Service Week Dragon’s Lair Innovation Initiative in June 2017, to test different methods and processes for digitizing military service files in order to gauge capacity, infrastructure and processes, to inform future opportunities for efficiencies.
3.4 Overview of New or Revised Privacy Act–Related Policies and Procedures Implemented
In November 2016, LAC received and complied with a litigation hold; this is a legal obligation for the institution to preserve intact all documents that are potentially relevant to the particular litigation. The litigation hold resulted in the modification of working procedures, particularly the movement of files from LAC buildings in the National Capital Region to LAC’s service point in Winnipeg. This litigation hold continues to be in effect.
3.5 Privacy Breaches
In 2017–2018, LAC did not have any privacy breaches.
In 2016–2017, LAC drafted revised Procedures for Responding to Privacy Incidents and Privacy Breaches. The procedures outline the roles and responsibilities of various business areas of LAC when responding to privacy incidents, based on the current guidelines established through LAC’s Policy on Privacy Management and in accordance with the Privacy Act. At the end of 2017–2018, the procedures were in the final stages of approval.
LAC monitors the time invested in processing privacy requests through the specialized ATIP software Access Pro Case Management from CSDS Systems Inc. This software enables LAC to track all request‑related activities (e.g., time management, correspondence, consultations and fees) and allows each activity to be reported with specific timelines. A system feature called the “Dashboard” also provides system users, supervisors and managers with information about various data fields. The Dashboard is reviewed by the Systems Specialist in Policy and Governance to ensure accuracy of reporting. The ‘dashboard’ is one tool pertaining to monitoring and compliance; however, LAC has designed several tools and reporting mechanisms to review progress and level of completion of requests.
Data fields available for review include the number of requests and request actions that are due within a specific period. Other features, such as system-designed reports and search‑builders, allow users, managers and the system administrator to track all active and closed requests for accuracy, completeness and compliance with regard to regulations, policies and procedures.
If an irregularity is identified, this will be brought to the attention of section supervisors. Depending on the severity of the irregularity identified, the case may be brought to the attention of the ATIP Coordinator, Director, Chief Privacy Officer, other senior executives, or the Librarian and Archivist of Canada.
3.7 Information Holdings
Sources of Federal Government and Employee Information (Info Source) is a series of bulletins containing information about and collected by the Government of Canada. The primary purpose of Info Source is to assist individuals in exercising their rights under the Act. Info Source also supports the federal government’s commitment to facilitate access to information regarding its activities.
A description of LAC’s functions, programs, activities and related information holdings can be found in Sources of Federal Government and Employee Information 2017.
To improve service delivery and reduce the technical burdens for the requesters who chose to submit their request online, the Public Services Branch at LAC has updated its program-related information available online, including Info Source. All Info Source publications are available online free of charge.
Additional copies of this report are available upon request:
Access to Information and Privacy Coordinator
Library and Archives Canada
395 Wellington Street
Ottawa, Ontario K1A 0N4