Documentary Heritage Communities Program service standards

Service standards let you know what to expect from us about turnaround times for the Documentary Heritage Communities Program (DHCP).

Library and Archives Canada (LAC) is committed to these timeframes:

  • Acknowledgment of receipt of applications (within 5 calendar days)
  • Communication of funding decisions (within 13 weeks after the application deadline)
  • Issuance of payments (within 28 calendar dates)

Compliance with these service standards is a shared responsibility between the applicants and the DHCP team. Applicants must provide the required documents, duly completed, according to the program or announcement of opportunity guidelines within the prescribed deadlines.

2018–2019 results

  • 2018–2019: Acknowledgement of receipt

    This chart shows the total number of submissions received, the number of acknowledgement receipts sent within 15 calendar days, and the number of acknowledgement receipts sent after 15 calendar days.

    Acknowledgement

     

    Total submissions received 128

    Acknowledgement sent within 15 calendar days

    128
    Acknowledgement sent after 15 calendar days 0
  • 2018–2019: Decisions

    This chart shows the total number of submissions received, the number of written notifications of funding decisions sent within 11 weeks of the program’s application deadline, and the number of written notifications sent beyond 11 weeks.

     

    Total submissions received 128

    Notifications sent within 11 weeks of application deadline

    128
    Notifications sent after 11 weeks of application deadline 0
  • 2018–2019: Payment

    This chart shows the total number of submissions funded, the number of payments issued within 28 days of the successful fulfillment of requirements outlined in the contribution agreement, and the number of payments issued later than 28 days.

     

    Total submissions funded 30

    Number of payments issued within 28 calendar days

    27
    Number of payments issued later than 28 calendar days 3

2017–2018 results

  • 2017–2018: Acknowledgement of receipt

    This chart shows the total number of submissions received, the number of acknowledgement receipts sent within 15 calendar days, and the number of acknowledgement receipts sent after 15 calendar days.
    Acknowledgement

    Total submissions received 130

    Acknowledgement sent within 15 calendar days

    122
    Acknowledgement sent after 15 calendar days 8
  • 2017–2018: Decisions

    This chart shows the total number of submissions received, the number of written notifications of funding decisions sent within 11 weeks of the program’s application deadline, and the number of written notifications sent beyond 11 weeks.

    Total submissions received 130

    Notifications sent within 11 weeks of application deadline

    0
    Notifications sent after 11 weeks of application deadline 130

    Notifications sent within 15 weeks of application deadline

    130

    Note: Unexpected changes in the membership of the External Advisory Committee delayed the decision-making process. Funding decision notifications were therefore sent within 15 weeks.

  • 2017–2018: Payment

    This chart shows the total number of submissions funded, the number of payments issued within 28 days of the successful fulfillment of requirements outlined in the contribution agreement, and the number of payments issued later than 28 days.

    Total submissions funded 38

    Number of payments issued within 28 calendar days

    32
    Number of payments issued later than 28 calendar days 6

2016–2017 results

  • 2016–2017: Acknowledgement of receipt

    This chart shows the total number of submissions received, the number of acknowledgement receipts sent within 15 calendar days, and the number of acknowledgement receipts sent after 15 calendar days.
    Acknowledgement

    Total submissions received 155

    Acknowledgement sent within 15 calendar days

    155
    Acknowledgement sent after 15 calendar days 0
  • 2016–2017: Decisions

    This chart shows the total number of submissions received, the number of written notifications of funding decisions sent within 11 weeks of the program’s application deadline, and the number of written notifications sent beyond 11 weeks.

    Total submissions received 155

    Notifications sent within 11 weeks of application deadline

    155
    Notifications sent after 11 weeks of application deadline 0
  • 2016–2017: Payment

    This chart shows the total number of submissions funded, the number of payments issued within 28 days of the successful fulfillment of requirements outlined in the contribution agreement, and the number of payments issued later than 28 days.

    Total submissions funded 38

    Number of payments issued within 28 calendar days

    29
    Number of payments issued later than 28 calendar days 9

2015–2016 results

  • 2015–2016: Acknowledgement of receipt

     
    Figure 1 - text version
    This chart shows the total number of submissions received, the number of acknowledgement receipts sent within 15 calendar days, and the number of acknowledgement receipts sent after 15 calendar days.

    Total submissions received 136

    Acknowledgement sent within 15 calendar days

    133
    Acknowledgement sent after 15 calendar days 0
  • 2015–2016: Decisions


    Figure 2 – text version
    This chart shows the total number of submissions received, the number of written notifications of funding decisions sent within 11 weeks of the program’s application deadline, and the number of written notifications sent beyond 11 weeks.

    Total submissions received 136

    Notifications sent within 11 weeks of application deadline

    136
    Notifications sent after 11 weeks of application deadline 3
  • 2015–2016: Payment


    Figure 3 – text version
    This chart shows the total number of submissions funded, the number of payments issued within 28 days of the successful fulfillment of requirements outlined in the contribution agreement, and the number of payments issued later than 28 days.

    Total submissions funded 65

    Number of payments issued within 28 calendar days

    65
    Number of payments issued later than 28 calendar days 0
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