Documentary Heritage Communities Program service standards

Service standards let you know what to expect from us about turnaround times for the Documentary Heritage Communities Program (DHCP).

Library and Archives Canada (LAC) is committed to these timeframes:

  • Acknowledgment of receipt of applications (within 5 calendar days)
  • Communication of funding decisions (within 13 weeks after the application deadline)
  • Issuance of payments (within 28 calendar days)

Compliance with these service standards is a shared responsibility between the applicants and the DHCP team. Applicants must provide the required documents, duly completed, according to the program or announcement of opportunity guidelines within the prescribed deadlines.

2020–2021 results

  • 2020–2021: Acknowledgment of receipt

    This chart shows the total number of applications received, the number of acknowledgment receipts sent within 5 calendar days, and the number of acknowledgment receipts sent after 5 calendar days.

    Acknowledgment

     

    Total applications received 122

    Acknowledgment sent within 5 calendar days

    119
    Acknowledgment sent after 5 calendar days3
  • 2020–2021: Decisions

    This chart shows the total number of applications received, the number of written notifications of funding decisions sent within 13 weeks of the program’s application deadline, and the number of written notifications sent beyond 13 weeks.

     

    Total applications received122

    Notifications sent within 13 weeks

    36
    Notifications sent after 13 weeks (but within 16 weeks)86

    Note: Due to the COVID-19 pandemic, the funding decision process was delayed. Funding decision notifications were sent within 16 weeks.

  • 2020–2021: Payment

    This chart shows the total number of projects funded, the number of payments issued within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement, and the number of payments issued later than 28 calendar days.

     

    Total projects funded36

    Number of payments issued within 28 calendar days

    34
    Number of payments issued after 28 calendar days 2

2019–2020 results

  • 2019–2020: Acknowledgment of receipt

    This chart shows the total number of applications received, the number of acknowledgment receipts sent within 15 calendar days, and the number of acknowledgment receipts sent after 15 calendar days.

    Acknowledgment

     

    Total applications received104

    Acknowledgment sent within 15 calendar days

    104
    Acknowledgment sent after 15 calendar days0
  • 2019–2020: Decisions

    This chart shows the total number of applications received, the number of written notifications of funding decisions sent within 11 weeks of the program’s application deadline, and the number of written notifications sent beyond 11 weeks.

     

    Total applications received104

    Notifications sent within 11 weeks

    104
    Notifications sent after 11 weeks0
  • 2019–2020: Payment

    This chart shows the total number of projects funded, the number of payments issued within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement, and the number of payments issued later than 28 calendar days.

     

    Total projects funded47

    Number of payments issued within 28 calendar days

    26
    Number of payments issued later than 28 calendar days 21

2018–2019 results

  • 2018–2019: Acknowledgment of receipt

    This chart shows the total number of applications received, the number of acknowledgment receipts sent within 15 calendar days, and the number of acknowledgment receipts sent after 15 calendar days.

    Acknowledgment

     

    Total applications received128

    Acknowledgment sent within 15 calendar days

    128
    Acknowledgment sent after 15 calendar days0
  • 2018–2019: Decisions

    This chart shows the total number of applications received, the number of written notifications of funding decisions sent within 11 weeks of the program’s application deadline, and the number of written notifications sent beyond 11 weeks.

     

    Total applications received128

    Notifications sent within 11 weeks of application deadline

    128
    Notifications sent after 11 weeks of application deadline0
  • 2018–2019: Payment

    This chart shows the total number of projects funded, the number of payments issued within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement, and the number of payments issued later than 28 calendar days.

     

    Total projects funded30

    Number of payments issued within 28 calendar days

    27
    Number of payments issued later than 28 calendar days 3

2017–2018 results

  • 2017–2018: Acknowledgment of receipt

    This chart shows the total number of applications received, the number of acknowledgment receipts sent within 15 calendar days, and the number of acknowledgment receipts sent after 15 calendar days.
    Acknowledgment

    Total applications received130

    Acknowledgment sent within 15 calendar days

    122
    Acknowledgment sent after 15 calendar days8
  • 2017–2018: Decisions

    This chart shows the total number of applications received, the number of written notifications of funding decisions sent within 11 weeks of the program’s application deadline, and the number of written notifications sent beyond 11 weeks.

    Total applications received130

    Notifications sent within 11 weeks of application deadline

    0
    Notifications sent after 11 weeks of application deadline130

    Notifications sent within 15 weeks of application deadline

    130

    Note: Unexpected changes in the membership of the External Advisory Committee delayed the decision-making process. Funding decision notifications were therefore sent within 15 weeks.

  • 2017–2018: Payment

    This chart shows the total number of projects funded, the number of payments issued within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement, and the number of payments issued later than 28 calendar days.

    Total projects funded38

    Number of payments issued within 28 calendar days

    32
    Number of payments issued later than 28 calendar days 6

2016–2017 results

  • 2016–2017: Acknowledgment of receipt

    This chart shows the total number of applications received, the number of acknowledgment receipts sent within 15 calendar days, and the number of acknowledgment receipts sent after 15 calendar days.
    Acknowledgment

    Total applications received155

    Acknowledgment sent within 15 calendar days

    155
    Acknowledgment sent after 15 calendar days0
  • 2016–2017: Decisions

    This chart shows the total number of applications received, the number of written notifications of funding decisions sent within 11 weeks of the program’s application deadline, and the number of written notifications sent beyond 11 weeks.

    Total applications received155

    Notifications sent within 11 weeks of application deadline

    155
    Notifications sent after 11 weeks of application deadline0
  • 2016–2017: Payment

    This chart shows the total number of projects funded, the number of payments issued within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement, and the number of payments issued later than 28 calendar days.

    Total projects funded38

    Number of payments issued within 28 calendar days

    29
    Number of payments issued later than 28 calendar days 9

2015–2016 results

  • 2015–2016: Acknowledgment of receipt

     
    Figure 1 - text version
    This chart shows the total number of applications received, the number of acknowledgment receipts sent within 15 calendar days, and the number of acknowledgment receipts sent after 15 calendar days.

    Total applications received136

    Acknowledgment sent within 15 calendar days

    133
    Acknowledgment sent after 15 calendar days0
  • 2015–2016: Decisions


    Figure 2 – text version
    This chart shows the total number of applications received, the number of written notifications of funding decisions sent within 11 weeks of the program’s application deadline, and the number of written notifications sent beyond 11 weeks.

    Total applications received136

    Notifications sent within 11 weeks of application deadline

    136
    Notifications sent after 11 weeks of application deadline3
  • 2015–2016: Payment


    Figure 3 – text version
    This chart shows the total number of projects funded, the number of payments issued within 28 days of the successful fulfillment of requirements outlined in the contribution agreement, and the number of payments issued later than 28 days.

    Total projects funded65

    Number of payments issued within 28 calendar days

    65
    Number of payments issued later than 28 calendar days 0
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