Ask us a question

Submit a request for information to Reference and Genealogy Services through the pages in this section. We will be pleased to assist you in your research.

• Ask Us a Question form
• Ask Us a Genealogy Question form

Frequently asked questions

• Can I locate records at Library and Archives Canada that prove my attendance at an Indian Day School, as part of the Indian Day School Class Action Settlement?

  Your first step is to consult Class Action - FAQ or call Gowling WLG at 1-844-539-3815 for information on who is eligible, and the application process. You may also visit Are you part of the Indian Day Schools class action?

  Library and Archives Canada does have records about Indian day schools, but most of these records do not prove attendance at the schools.  For more information about what is required to make a claim please consult the above links for additional information, including details on how to provide a sworn declaration. 

• What are your locations and hours of service?

  For Ottawa, see Service and Opening Hours and Your On-site Visit.

  For Halifax, Winnipeg and Vancouver, see Service Points Outside of Ottawa.

• How can I sign up for a user card at LAC?

  Use our online User Card Registration form.

• Do I need to make an appointment, or can I just come by?

  Before visiting the Ottawa service point, you must make a reservation. Seating and services are limited. Consult Book your visit in Ottawa for more details.

  For Halifax, Winnipeg and Vancouver, please consult Reopening Library and Archives Canada.

• What can I bring with me into the reference and consultation rooms while conducting research at LAC?

  For related information about COVID-19 restrictions, see Reopening Library and Archives Canada.

  You are allowed to bring the following items:

  • research notes
  • lead pencils
  • laptop
  • tape recorder

  You may only bring items required for your research; these will have to be put into a transparent plastic bag that the commissionaire will give you.

  You are not allowed to bring the following items:

  • coat
  • knapsack
  • umbrella
  • briefcase

  These items must be stored in a locker in the cloakroom. See Rooms and Regulations.

• Are the LAC building and its facilities accessible to people with disabilities?

  See Accessibility.

• Which tools will help me to search LAC's collection?

  See Research Resources.

• What if I am unable to come to LAC in person?

  See:

  • Hiring a Freelance Researcher
  • Loans to Other Institutions
  • Photocopies and Reproductions
  • Ask Us a Question
• What is the cost of photocopies and reproductions?

  See Photocopies and Reproductions: Price List and Service Standards.

• Am I allowed to bring books or documents home with me?

  No. All LAC documents have to be consulted on site.

• Are there fees for LAC's reference services?

  No. All services are free of charge, except for photocopies and reproductions.

• Can I send a question to LAC?

  See Ways to Ask Us a Question.