Orientation Services for Clients at 395 Wellington

Please see our Downloadable Formats Help page to download freeware.
Please note that the cafeteria on the fifth floor of the building at 395 Wellington Street has ceased operations. You can find restaurants and other food service outlets in the vicinity. You may also eat on the ground floor of the building or in parks nearby. Please note that no food or drinks are allowed anywhere else in the building.


Length: 4 minutes, 19 seconds
(Scrolling images of archival and published material appear at the top of the screen with the words “Library and Archives Canada” at the bottom.)

Narrator: Welcome to Library and Archives Canada, where you can discover your history and your documentary heritage.

(An exterior view of the Library and Archives Canada building appears with a sculpture of a boy and a girl sitting on a bench in front.)

Narrator: Please enjoy our brief orientation video, which will guide you through our services and resources!

(A view looking up a marble staircase is shown. Four images appear in each corner of the screen: a banner reading “Genealogy”, a computer screen and microfilm reader, a photo album and shelves of library books.)

Narrator: We invite you to register for a user card, either in person at the registration desk or online at www.collectionscanada.gc.ca.

(Image of a user card appears in the center of the screen and fades into a photograph of the registration desk. The banner above the desk displays the Library and Archives Canada website address.)

Narrator: And now, here’s what you need to know for a successful journey.
Let’s start with our hours of operation.

(A black screen with white lettering appears with the words “Hours and Collections” followed by an image of four engraved glass panels.)

Narrator: During service hours, staff is on-site, ready to help you. During opening hours, the building is accessible, but staff is unavailable. Please consult the hours posted on the doors of each public space or on our website.

(A pair of hands in white gloves appears, handling a map. The image then changes to a sweeping view of a public room.)

Narrator: The second thing you’ll need to know is that we manage two separate collections.

(Sweeping view of a colourful mural in a public room. The screen splits in half and a second mural is seen on the top.)

Narrator: Our archival collection includes maps, diaries and photographs.

(White screen with black lettering appears with the words “Archival Collection”. An image of a map, a published journal and a framed photograph appear in rapid succession.)

Narrator: Our library collection, also known as published material, includes newspapers, magazines and books.

(An image of bookshelves appears, followed by a white screen with black lettering with the words “Published Material”. An image of the Winnipeg Sun newspaper, a stack of magazines and some books appear beside each other on the screen.)

Narrator: If you don’t know what you’re looking for yet, you can start by searching our online catalogues and databases.

(A black screen with white lettering appears with the words “Starting Your Search”, followed by images of card-catalogue drawers and boxes of finding aids.)

Narrator: To access them, you can either use the computer stations that are located throughout the building, or you can bring your laptop and connect with our free Wi-Fi.

(Sweeping view of computer stations. A “Wi-Fi” icon appears in the middle of the screen.)
Narrator: Choose Archives Search to find archival materials like maps, correspondence, photographs, and diaries.

(White screen with black lettering appears with the words “Archives Search”. The screen is divided into four images: a map, a legal decree, a printed journal and a photo album.)

Narrator: Alternatively, you can consult our finding aids, which are located in our rooms.

(Image of boxes of finding aids stacked against a mural in a public room.)

Narrator: Want to know more about your family history? Ancestors Search lets you search several genealogical databases at once.

(Various black-and-white photographs of people appear. A banner marked “Genealogy” is followed by a sweeping view of a colourful mural above library shelves.)

Narrator: If you want to find published materials, use Library Search.

(White screen with black lettering with the words “Library Search”.)

Narrator: From there you can search holdings of libraries across Canada.

(A wall of library shelves appears with four busts displayed on the top shelf.)

Narrator: If you haven’t found what you’re looking for, ask an orientation staff member or book an appointment with one of our experts.

(Hands open a drawer and retrieve a microfilm box.)

Narrator: Once you have found what you are looking for, you need to place an order.

(Black screen with white lettering appears with the words “Ordering and Delivery”.)

Narrator: For published material, order using the online public access catalogue accessible from our computers or your laptop.

(A pair of hands searching a drawer with photographic contact cards appears, followed by a backdrop of computer workstations superimposed with the words “Online Public Access Catalogue”.)

Narrator: For archival material, visit our consultation staff to place your order.

(An image of a sign at pick-up shelves appears, followed by a hand dropping an archival request form into a box.)

Narrator: Don’t forget to bring the reference numbers, usually beginning with “MG” or “RG”.
(Shelves of archival boxes appear, labeled with the prefixes “MG” and “RG”.)

Narrator: For photographic material look for a reference number beginning with “PA”, “C”, or “E” and for audiovisual material, jot down the ISN numbers.

(Three photographic contact cards are on a table. The prefixes “PA” and “C” are highlighted. This is followed by a sweeping view of audiovisual equipment.)

Narrator: Keep in mind that retrieval times and delivery locations will vary according to the type of material you’ve ordered. You may be required to consult it in different rooms. If you’re unsure, ask a staff member for these details.

(White-gloved hands remove an archival file from a box. Archival records are placed on a table where a researcher handles them.)

Narrator: Looking to make a copy? No problem. There are four ways to do so:

(Black screen with white lettering appears with the words “Copying Material”. Four images appear on the screen: a photocopier, a microfilm reader and computer screen, a camera and tripod, and a reproduction request form.)

Narrator: First, you may use the self-serve photocopiers located throughout our public spaces. These may only be used for published material and you must obey the copyright laws, which are posted at each photocopier.

(Photocopier and coin machine appear, followed by a person making photocopies and a scrolling view of the Access Copyright License.)

Narrator: Second, for microfilm and microfiche, you may use our readers to print copies, or you may bring a USB key to save digitally scanned images.
(A woman is viewing a microfilm on the computer screen and prints out images. This is followed by a hand removing a USB key from a computer tower.)

Narrator: Third, you may bring your own camera, but be sure to ask a staff member about our policies first!

(Image of a person using a tripod to take photographs of archival material appears.)

Narrator: Fourth, submit a reproduction request to our consultation staff onsite, or submit one online if you know the complete reference numbers.

(Image of a photocopies and reproductions order form appears on the screen, with the Library and Archives Canada website address at the top.)

Narrator: Thinking of leaving for the day or taking a break?

(Black screen with white lettering appears with the words “Managing Your Day”.)

Narrator: Ask a consultation staff member about requesting a locker. Research material can be kept in the locker for up to 28 days. The material will be accessible even when staff members are unavailable.

(A woman places books and an archival box in a locker.)

Narrator: Be considerate of other researchers and handle the material carefully.

(Sign with white glove and message reminding clients to wear gloves appears.)
Narrator: Remember to only use pencils and do not bring food into the research rooms. When handling material, remove one file at a time; do not bend or fold documents.
(Researcher is shown in a research room holding a pencil and handling documents with care, followed by an image of a sign showing symbols prohibiting drinks, food and mobile phones. Image changes to views of military records.)
Narrator: If you are unsure how to properly handle material, please ask a staff member for help.

(A woman stands at a table with archival documents. An image of a gloved hand holding a photo negative appears.)

Narrator: Finally, speak quietly and keep your mobile phone on silent mode. All calls should be made from the foyer.

(A sign showing symbols prohibiting drinks, food and mobile phones appears. A view of the registration desk and main lobby are displayed.)

Narrator: Thanks for watching! If you’d like more information, please ask any staff member or visit us online at: www.collectionscanada.gc.ca.

(Black screen with white lettering appears with the words “Thanks for Visiting Us”. An exterior view of the Library and Archives Canada building is shown. Our website address appears at the top of the screen.)

Narrator: Enjoy your research!
Date modified: