COVID-19 and LAC

LAC is committed to providing a welcoming and safe environment for its visitors, employees and volunteers. In the current context of COVID-19, we are taking every necessary step  to protect your health as we plan for the eventual resumption of normal business including the reopening of our public service points.

For the moment, all of our public service points and consultation rooms remain closed until further notice. This applies to our service points in Ottawa, Vancouver, Winnipeg and Halifax.

LAC has also cancelled all of its public events scheduled for the weeks and months ahead.

Please check this website for the latest updates on this situation.

Reference Services

Some online services to the public continue to be available through our website and by telephone at 1-866-578-7777 (toll-free in Canada and the United States).

However, as our resources are currently limited, some services have been suspended until our service points reopen to the public. The following services are not available at this time:

Any such requests that have been submitted since March 14 will not be processed. Make sure to check our website for details on when you will be able to re-submit your requests, or for the latest updates on this situation.

Access to Information and Privacy (ATIP) requests

We continue to make reasonable efforts to respond to requests; however, in this exceptional context, we may not be able to respond to clients as we would during normal operating circumstances.

Please be advised that the LAC ATIP team is operating at limited capacity and is prioritizing urgent requests for information for veterans requiring access to critical medical care.

If you have made an ATIP request to obtain documents to support a claim related to the Federal Indian Day Schools Class Action, please note that we are unable to process your request at this time. These requests will be processed once we resume normal operations.

You can continue to reach us by email at bac.daiprp-atipd.lac@canada.ca.

We thank you for your co-operation and apologize in advance for any inconvenience this may cause you.

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