COVID-19: Latest update for LAC’s public services and programming

As we carefully plan a gradual reopening of Library and Archives Canada’s (LAC) service points across Canada, we do not have an official reopening date to announce yet. We are committed to providing a welcoming and safe environment for visitors, employees and volunteers. As we plan our reopening, we will continue to follow federal and provincial government directives and public health advice to ensure that we put in place all appropriate health and safety requirements prior to resuming our activities.

For the moment, all of our public service points and consultation rooms remain closed. This applies to all of our service points in Ottawa, Vancouver, Winnipeg and Halifax.

LAC has also postponed or cancelled all previously scheduled in-person public events while we reconsider options for public programming going forward.

We look forward to welcoming you again. We will share LAC’s reopening details as soon as they become available. Please check our website or social media for the latest updates.

Reference Services

Some online services to the public continue to be available. You can contact us by using our Ask Us a Question form or Ask Us a Genealogy Question form, or by phoning us at 1-866-578-7777 (option 8) (toll-free in Canada and the United States).

However, as our resources are currently limited, some services have been suspended until our service points reopen to the public. The following services are not available at this time:

Any such requests that have been submitted since March 14 will not be processed. Make sure to check our website for details on when you will be able to re-submit your requests, or for the latest updates on this situation.

Access to Information and Privacy (ATIP) requests

We continue to make reasonable efforts to respond to requests; however, in this exceptional context, we may not be able to respond to clients as we would during normal operating circumstances.

Please be advised that the LAC ATIP team is operating at limited capacity and is prioritizing urgent requests for information for veterans requiring access to critical medical care.

If you have made an ATIP request to obtain documents to support a claim related to the Federal Indian Day Schools Class Action, please note that we are unable to process your request at this time. These requests will be processed once we resume normal operations.

You can continue to reach us by email at bac.daiprp-atipd.lac@canada.ca.

We thank you for your co-operation and apologize in advance for any inconvenience this may cause you.


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