Material Retrieval (Onsite Consultation)

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We will answer most questions in 2 to 30 working days, depending on the complexity of the question and our current workload.

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Important Notes:
  • You cannot use this online form for requests for military personnel records from 1918 to the present, including the Second World War. Those inquiries must be signed and sent by mail or fax.
  • Because the civil registration of births, marriages and deaths is not a federal jurisdiction, Library and Archives Canada does not hold those documents and does not issue certificates. You must contact the appropriate provincial office.

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Information about an ancestor/an individual

If your question is about a particular ancestor or individual, complete the following section. Provide as many details as possible, even if the information is only approximate.


This online service allows you to order material in advance of your visit to Library and Archives Canada (LAC). You may order a maximum of ten items (e.g., books, boxes of archival documents, video-tapes, etc.) for each day you will be onsite.

Regular retrieval requests can take up to 5 business days to process.

More complex retrieval requests (e.g., legal restrictions, donor restrictions, preservation restrictions, etc.) can take up to 30 days to process. If your request falls into this category, we will contact you.

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Date of Your Visit *

Please see our Service and Opening Hours to better plan your visit.


Users who wish to undertake research or to consult the holdings in Library and Archives Canada (LAC) facilities must obtain a user card. For more information please see the User Card Registration Form.

Archival or Bibliographic References

Need help with your references? We have some examples written for you!

"Archival – Special Collections" refers to materials found by searching our Archives Search or Film, Video and Sound databases that are listed as a format other than textual (e.g., art, philatelic, photographic, cartographic, film, etc.).

"Archival – Textual" refers to materials found by searching our Archives Search database that are listed as textual.

"Published" refers to any items found by searching our AMICUS database, no matter their format.

Archival or bibliographical reference 1
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Request Information: Genealogy

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An acknowledgement of receipt will be emailed to you within 24 hours.
Please be assured that your question will be processed as soon as our capacity permits.

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