Mid-year report 2020-2021 (second year)

​Eight indicators are reported mid-year, while 22  indicators are reported annually.

Refer to the Three-year plan 2019-2022 for a full explanation of LAC's commitments.​

Download the PDF version [1.17 MB]: Mid-Year Report (8 indicators)

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1. Engaged citizens. Accessible holdings

LAC's goal is to improve access to its collections and increase opportunities for the public to enhance its holdings.

Three indicators are reported annually and will be published after the fourth quarter.

1.1 Number of user contributions in the Co-Lab crowdsourcing tool

  • Quarter 2: 260
  • Quarter 1: 111
  • Total: 371
  • Target number: 1,500

Co-Lab users submitted descriptions, translations, transcriptions and tags for 260 items from the LAC collection from July to September 2020. During this period, the Co-Lab team continued to create video tutorials that will allow users to improve their contributions to the tool.

LAC expects an increase in contributions with its next challenge, on Molly Lamb Bobak, Canada's first war artist, to be released on October 1, 2020.  Three more challenges are expected in the coming months as the digitization of content for Co-Lab challenges has resumed.

1.2 Number of images digitized via DigiLab

  • Quarter 2: 0
  • Quarter 1: 0
  • Total: 0
  • Target number: 30,000

No new images have been digitized at the DigiLab since the temporary suspension of this service in March 2020. However, the team has continued to answer customer questions. The team also worked to make available online 8,500 images from the LAC collection digitized by DigiLab users.

2.1 Number of participants that attended exhibitions and events delivered by LAC or in collaboration with other organizations

  • Quarter 2: 4,447
  • Quarter 1: 0
  • Total: 4,447
  • Target number: 100,000

4,447 participants attended exhibitions and events during the period from July to September 2020.

Of these, 640 participants attended LAC's virtual events, presented live on Library and Archives Canada's YouTube channel, which was launched in September 2020. The Wallot-Sylvestre meetings, the Signatures Series, book launches, and other events can therefore be shared with a wider audience.

At the same time, some museums reopened their doors and welcomed their first visitors since the beginning of the pandemic. The Glenbow Museum in Calgary, Alberta, welcomed 2,001 people for the exhibition Metamorphosis: Contemporary Canadian Portraits, and the Western Development Museum in Moose Jaw, Saskatchewan, welcomed 1,806 people for the exhibition Hiding in Plain Sight: Discovering the Métis Nation in the Archival Records of Library and Archives Canada.

3.1 Number of service transactions at LAC's national service points in Ottawa, Halifax, Winnipeg and Vancouver, through all service channels

  • Quarter 2: 3,324
  • Quarter 1: 2,263
  • Total: 5,587
  • Target number: 80,000

3,324 transactions were completed at LAC's service points from July to September 2020.

During this period, LAC reopened the service points in Halifax, Winnipeg and Vancouver after ensuring safe access for visitors and employees.

LAC continues to plan for the reopening of the Ottawa service point. As part of this work, LAC is developing online booking procedures to provide access to the DigiLab in a secure environment. In addition, LAC assisted various federal departments during this period by providing emergency services in support of litigation cases, among other things.

The Reference Services Division is reinventing its presentations and workshops for virtual audiences by taking the opportunity to create short videos to introduce students to searching and using LAC collections. These were shared in online workshops. In addition, the division developed introductory research tools, including a virtual scavenger hunt and quizzes.

In Vancouver, Winnipeg and Halifax, the annual orientation tours offered to postsecondary students were moved to virtual platforms in the fall semester. Our partnerships with public libraries, museums, and archives are also moving in this direction. For example, the Vancouver team participated in the Royal BC Museum and Archives RBCM@home series by co-presenting an online version of our Aboriginal genealogy workshop. Other webinars and virtual workshops are in the works, including with the Vancouver Public Library and universities in the National Capital Region.

3.2 Number of visitors to the LAC website

  • Quarter 2: 558,590
  • Quarter 1: 627,299
  • Total: 1,185,889
  • Target number: 2,000,000

558,590 visitors consulted LAC's website in the second quarter. This slight decrease in the number of visits is usual during the summer months.

Genealogy remains the most popular theme, and is one of the main reasons people visit the website.

LAC has also begun work on creating and preserving a large web-based archive collection on COVID-19. LAC has also started work on updating the Government of Canada's Web archives from 2005 to the present.

3.3 Number of images digitized from LAC's collection

  • Quarter 2: 393,752
  • Quarter 1: 18,631
  • Total: 412,383
  • Target number: 3,500,000

393,752 images from the LAC collection have been digitized since July 2020.

The restart of digitization activities was done gradually as part of the return-to-work process and began in June after the premises had met the public health standards. Full crews were back to the worksite by early September.

Most of the digitized content was created in response to client requests for digital copies or access-to-information requests, or in support of litigation involving the Government of Canada.

2. Adaptable organization. Sustainable collection

LAC's goal is to grow its collections and to implement measures to preserve it for future generations.

The eight indicators in this section are reported on annually, and will be released after the fourth quarter.

3. Collaborative efforts. Magnified results

LAC's goal is to seek out and support collective solutions for a more cohesive and impactful documentary heritage community at home and abroad.

Three indicators in this section are reported on annually, and will be released after the fourth quarter.

2.1 Number of Canadian representatives elected to international committees

  • Quarter 2: 14
  • Target number: 10

Fourteen elected Canadian representatives participated virtually in various international documentary-heritage committees. Their numbers have remained the same since the first quarter of 2019-2020.

These committees include the International Council on Archives (ICA), the International Federation of Library Associations and Institutions (IFLA), the International Internet Preservation Consortium (IIPC), and the Réseau francophone numérique (RFN).

4.1 Number of engagements with external academic, cultural and memory institutions

  • Quarter 2: 16
  • Quarter 1: 15
  • Total: 31
  • Target number: 50

16 engagements took place in the period from July to September.

Despite the impacts of COVID-19, many of LAC's teams continued to innovate and collaborate in the development of virtual products and services for the benefit of Canadians. For example, LAC is collaborating with 16 Canadian universities to make 120,000 theses available on its website. Similarly, LAC worked with Canadian publishers to test the ingest of electronic books. This will lead to increased capacity to acquire these publications and make them discoverable by LAC's clients and by public libraries across Canada. 

LAC also promoted the sharing of expertise by offering mentoring at the Centre d'Archives fransaskoises and by participating in a webinar on archives presented to the Writers' Union of Canada.

Finally, other collaborations were formalized through agreements with Canadian universities, including the University of Ottawa and Université du Québec à Montréal.

Cumulative annual results, second year

Engaged citizens. Accessible holdings

  • 371 new contributions from the public in Co-Lab
  • No new images digitized by the public in DigiLab
  • 4,447 participants attended an exhibition or an event
  • In Q4 – extent to which public programming included a variety of activities that promote cultural diversity and Indigenous history
  • 5,587 transactions at LAC service points
  • 1,185,889 visitors to LAC's website
  • 412,383 images digitized from LAC's collections
  • In Q4 – level of client satisfaction for web and in-person services
  • In Q4 – level of satisfaction with events from participants and partners

Adaptable organization. Sustainable collection

  • In Q4 – percentage of federal institutions that transferred their records
  • In Q4 – percentage of active publishers that transferred their publications
  • In Q4 – extent of the development and implementation of a tool to enable the transfer of digital government records
  • In Q4 – extent to which a Digital Asset Management System is implemented
  • In Q4 – extent to which a new archival information system is implemented
  • In Q4 – status update on the transition and renewal of LAC's services to the LAC-OPL joint facility
  • In Q4 – status update on the move of LAC's collection to the new preservation centre
  • In Q4 – extent to which LAC supports employee professional development

Collaborative efforts. Magnified results

  • In Q4 – extent to which LAC collaborates with its partners to increase access to heritage material
  • 14 Canadian representatives elected on international committees
  • In Q4 – monitoring of projects funded through the Documentary Heritage Communities Program
  • In Q4 – status update on the implementation of LAC's Indigenous Heritage Action Plan
  • 31 engagements with external academic, cultural and memory institutions

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