Progress Report Q4 (January to March 2019)

Refer to the 2016–2019 Three-Year Plan for a full explanation of LAC's commitments.

In the past three years, LAC …
see below for the text version of the graphic
Text version

In the past three years, LAC …

Was fully dedicated to serving all of its clients through …

  • More than 24 million images digitized, including 100% of the CEF files from the FWW
  • 30 million downloads from LAC’s website
  • 22 million pages of government archives available
  • 10 km of archives processed and evaluated
  • 83% of visits to LAC’s website through search engines and social media
  • The implementation of a new library management system, and the launches of Aurora and Voilà

Was at the leading edge of archival and library science and new technologies through …

  • The implementation of three courses of action to achieve the goals of Destination 2020
  • 30 key operating procedures revised
  • 27 conferences held with external experts
  • The implementation of the procurement process for the construction of the new preservation building
  • Nearly 100,000 visits to 395 Wellington Street in Ottawa
  • The completion of the testing and configuration of the digital content management system for published documents

Was proactively engaged in national and international networks through …

  • The establishment of a secretariat to manage the implementation of the National Heritage Digitization strategy
  • 18 agreements with new partners
  • More than 4,000 images enhanced by the public with Co-Lab, and more than 90,000 images created with DigiLab
  • $4.5 million allocated to community projects thanks to the DHCP
  • The adoption of an international relations strategy
  • 14 Canadian members on the major international documentary committees

Had greater public visibility through …

  • 40 exhibitions organized by or in collaboration with LAC
  • 3 designated spaces in Canada for LAC exhibitions
  • 133,000 subscribers to LAC’s social media pages
  • 57 loan agreements for exhibitions reached
  • The implementation of a renewed service offering in two Canadian cities

Commitment 1: Fully dedicated to serving all its clients

Digitize 30 million images in three years, including the 640,000 files of the Canadian Expeditionary Force (CEF) that will be available online

Number of digitized images per fiscal year

  • 2016–2017: 9.3 million
  • 2017–2018: 10.2 million
  • 2018–2019: 4.8 million
  • Total: 24.3 million

Number of CEF files available online

  • Estimated: 640,000
  • Counted: 622,290
  • Digitized: 622,290

Digitization of the CEF files from the First World War was completed in August 2018. The actual number of files (622,290) was slightly less than originally estimated (640,000), because LAC combined files when a soldier had more than one file. Fewer images therefore had to be digitized, so the total target for images to be digitized was not reached.

This ambitious project was deemed highly successful by the public and researchers. Since they became accessible online, the CEF pages have been viewed more than 4.3 million times.

Reach 10 million downloads annually from the Library and Archives Canada (LAC) website

Number of downloads from the LAC website, by fiscal year

  • 2016–2017: 10.2 million
  • 2017–2018: 10.1 million
  • 2018–2019: 9.5 million
  • Total: 29.8 million

Make 1 million pages of government records available each year through the block review process

Number of pages made available, by fiscal year

  • 2016–2017: 8.0 million
  • 2017–2018: 10.3 million
  • 2018–2019: 3.6 million
  • Total: 21.9 million

Since the start of the Three-Year Plan, more than 21.9 million pages of government records have been made available to the public.

Assess and process 10 additional kilometres of archives so that they are discoverable by users [three-year target]

Assessed and processed archives (in km)

  • 2016–2017: 3.1 kilometres
  • 2017–2018: 3.2 kilometres
  • 2018–2019: 3.6 kilometres
  • Total: 9.9 km + 22,382 specialized media items

LAC has reached its three-year target, with 9.9 km of assessed and processed archives, along with 22,382 specialized media items (e.g., audiovisual recordings, medals, stamps).

Ensure that LAC's website continues to be one of the top 15 most-visited federal government sites

Service Canada stopped measuring this indicator in June 2018.

Optimize our tools so that 85% of traffic to our website results from a referral by a major search engine such as Google or from social media platforms

Proportion of referrals by source of visit

  • Search engines and social media: 83%
  • Other sites: 17%

Implement a new integrated library management system for published documents

In December 2018, LAC completed the renewal of its library system with the launch of Aurora, a new interface that provides access to its print collections (e.g., newspapers and monographs).

Thanks to Aurora and Voilà (the union catalogue that launched in February 2018, which contains the collections of hundreds of Canadian libraries), LAC now offers two ways to easily access Canada’s rich print heritage from anywhere in the world. Voilà and Aurora are hosted on the OCLC website, the largest online resource in the world for finding documents in libraries.

The new system provides leading-edge tools for daily efficiency gains, to better serve Canadians and the library community. It also helps to expand the reach of LAC collections and gives more independence to users who want to request documents.

Commitment 2: At the leading edge of archival and library science and new technologies

Implement the Destination 2020 action plan

Table 1
Activity Update
LAC commits to fostering a transparent internal dialogue

For several years, LAC has been sharing information internally in an ongoing and transparent manner, relying on multiple communication channels and tools, such as the news feed on its Intranet home page. At the same time, LAC promotes transparent internal dialogue through surveys, team meetings and annual all-staff meetings.

LAC commits to continuing efforts with regard to recognition and engagement

LAC is also committed to continuing its efforts to recognize and engage employees by encouraging them to highlight their expertise. For instance, they can attend Our Colleagues’ Discoveries mini-conferences or be guides at public open houses at 395 Wellington Street in Ottawa and the Preservation Centre in Gatineau. Other initiatives include awareness-raising sessions (e.g., the blanket exercise) in collaboration with members of the Indigenous community. LAC encourages its employees to innovate by inviting them to present their original projects at a “Dragon’s Lair” event.

LAC commits to fostering employees’ development and to providing them with innovative, reliable and efficient tools

LAC employees are given numerous training opportunities to help them become aware of different key issues (diversity, inclusion, wellness, information management). As part of its professional development initiatives, LAC has continued the language-twinning program launched in 2016 and is supporting networking committees for professionals and managers. LAC also invites speakers every quarter to share their experiences.

Review 10 key operational procedures per year

Number of key operational procedures reviewed, by fiscal year

  • 2016–2017: 10
  • 2017–2018: 10
  • 2018–2019: 10
  • Total: 30

LAC reached the target that it set of reviewing 10 operating processes annually, which has enabled it to improve its efficiency and provide better services.

(For additional details, refer to the table in Appendix 1.)

Hold six annual conferences with external experts

Number of conferences with external experts, by fiscal year

  • 2016–2017: 9
  • 2017–2018: 8
  • 2018–2019: 10
  • Total: 27

The conferences organized by LAC provided national and international experts, leaders, and strategic thinkers with the opportunity to discuss issues related to information science, library science, archival systems and history. Each of those conferences attracted more than a hundred participants, including the public at large and LAC employees.

(For additional details, refer to the table in Appendix 2.)

Finalize the procurement process for construction of the new preservation building by 2019

The procurement process that was part of the Gatineau 2 Project, to build the new preservation facility, was completed on schedule. In the space of three months, LAC assessed the technical and financial submissions of three qualified consortia. On January 31, 2019, LAC announced that Plenary Properties Gatineau was the consortium chosen for the project. The contract is expected to be signed in the spring of 2019, marking the start of the design and construction phase.

The new preservation facility will be located behind the current Preservation Centre in Gatineau, Quebec. It will provide a leading-edge facility for the storage of archival material in a controlled environmental for many decades to come.

Receive 30,000 visitors annually at 395 Wellington Street in Ottawa

Number of visits at 395 Wellington Street, Ottawa, by fiscal year

  • 2016–2017: 32,490
  • 2017–2018: 36,600
  • 2018–2019: 30,146
  • Total: 99,236

The number of visits to 395 Wellington Street includes visitors who sign in on the second and third floors, those registered by the laser counter at the entrance to the exhibition halls, and those who attend public lectures.

Preserve 100% of our digital acquisitions using a digital curation platform

Testing for Digital Legal Deposit (DLD) acquisitions showed that metadata is moving as planned to the Digital Asset Management System.

The next steps in 2019–2020 will involve documenting the roles, procedures and particularities of the formats throughout the process. Electronic theses will be the first type of digital publication to be imported into the new system. Additional testing will follow, and the possibility of preserving content in the computing cloud will also be studied.

Commitment 3: Proactively engaged in national and international networks

Set up a secretariat to manage implementation of the National Digitization Strategy

LAC completed its establishment of the secretariat in 2016–2017.

Reach 10 agreements with new partners by 2019

Number of agreements with new partners, by fiscal year

  • 2016–2017: 11
  • 2017–2018: 3
  • 2018–2019: 4
  • Total: 18

LAC achieved its initial three-year target in 2016–2017 and has entered into 18 agreements since April 1, 2016.

The three most recent agreements were in the fourth quarter of 2018–2019, with Carleton University, the National Gallery of Canada and the Canadian Research Knowledge Network.

(For additional details, refer to the table in Appendix 3.)

Allow the public to help enhance information related to four collections per year

In April 2018, LAC launched Co-Lab to enable the public to transcribe, translate, tag and describe discoverable digitized images using the new Collection SearchBETA tool.

Nine themed collections, also known as “challenges,” were opened to the public. These challenges covered topics ranging from the Spanish Flu to Bill Miner, the famous train robber. Since the launch of Co-Lab, 4,087 images have been enhanced by the public, while 90,274 images were created and 67 projects completed by users of the DigiLab since its launch in 2017.

Provide $1.5M annually for community projects under the Documentary Heritage Communities Program (DHCP) [yearly target]

Distribution of contributions granted by size

  • 2016-17:
    • Major contributions (over $15,000): 60%
    • Small contributions ($15,000 or less): 40%
  • 2017-18:
    • Major contributions (over $15,000): 62%
    • Small contributions ($15,000 or less): 38%
  • 2018-19:
    • Major contributions (over $15,000): 64%
    • Small contributions ($15,000 or less): 36%

Geographic distribution of grant recipients in the DHCP in 2017–2018

  • Yukon: 2 grant recipients
  • British Columbia: 28 grant recipients
  • Northwest Territories: 0 grant recipients
  • Alberta: 5 grant recipients
  • Saskatchewan: 4 grant recipients
  • Nunavut: 0 grant recipients
  • Manitoba: 7 grant recipients
  • Ontario: 27 grant recipients
  • Quebec: 40 grant recipients
  • New Brunswick: 4 grant recipients
  • Prince Edward Island: 2 grant recipients
  • Nova Scotia: 4 grant recipients
  • Newfoundland and Labrador: 2 grant recipients

Adopt an international relations strategy

In 2016–2017, LAC achieved its target by adopting an international relations strategy.

Have 10 Canadian representatives on the major international documentary heritage committees [three-year target]

Table 2
Name of committee Number of Canadian members
International Council on Archives 7
International Federation of Library Associations and Institutions 6
International Internet Preservation Consortium 1
Total 14

This indicator focuses exclusively on three international organizations. The emphasis is on the steering committees of these organizations and on the Canadian members with leadership or committee chair positions. Canadian members include both LAC employees and other Canadians from the documentary heritage community. Individuals with multiple roles are counted once only.

Canadian members have increased from 7 in 2016–2017 to 14 in 2018–2019.

Commitment 4: Greater public visibility

Hold a total of 21 exhibitions organized by or in collaboration with LAC [three-year target]

Number of exhibitions organized by or in collaboration with LAC

  • 2016–2017: 8
  • 2017–2018: 16
  • 2018–2019: 16
  • Total: 40

LAC surpassed its three-year target in 2017–2018. In 2018–2019, 16 exhibitions were organized, adding to the 24 previous ones.

(For additional details, refer to the table in Appendix 4.)

Create a designated space for LAC's collections in two well-known exhibition venues [three-year target]

LAC surpassed its target in 2017–2018, by creating three designated spaces: one at the Canadian Museum of History in Gatineau, another at the Glenbow Museum in Calgary, and a third at the National Gallery of Canada in Ottawa.

Double the number of subscribers to LAC's social media pages [three-year target]

Distribution of subscribers to LAC’s social media pages, by fiscal year

  • 2016-17:
    • Twitter: 36,191
    • Facebook: 42,455
    • YouTube: 2,213
    • Total: 80,859
  • 2017-18:
    • Twitter: 58,383
    • Facebook: 53,556
    • YouTube: 3,315
    • Total: 115,254
  • 2018-19:
    • Twitter: 65,086
    • Facebook: 63,459
    • YouTube: 4,643
    • Total: 133,188

Three-year target: 100,000 subscribers

LAC increased its three-year target from 70,000 to 100,000 after surpassing its initial target at the end of 2016–2017.

In 2017–2018, the new target of 100,000 subscribers was also surpassed, and the numbers keep growing.

Reach 60 loan agreements for exhibitions [three-year target]

Number of loan agreements for exhibitions, by fiscal year

  • 2016–2017: 12
  • 2017–2018: 27
  • 2018–2019: 18
  • Total: 57

Since April 2016, LAC has signed 57 loan agreements, nearly half of which were reached in 2017–2018.

(For additional details, refer to the table in Appendix 5.)

Provide a renewed service offering in two Canadian cities [three-year target]

In 2017–2018, LAC reached its objective by implementing a renewed service offering in its two new points of service located in the Canadian Museum of Immigration at Pier 21 in Halifax, and in the main branch of the Vancouver Public Library.

Appendix 1 — Review 10 key operational procedures annually

Table of operational procedures reviewed in 2018–2019

Procedure Description of change and impact Deadline
1. Redesign of contract management systems Provide more effective contract management, electronically. [Completed]
2. Improvement of the travel request management process Manage the travel request process automatically and more effectively. [Completed]
3. Management of requests for approval from senior management Provide a central virtual space where approvals will be provided. [Completed]
4. Heritage consultation procedures Clarify the roles and responsibilities of stakeholders involved in document consultation to reduce the risk of information leaks and maintain maximum access to documents. [Postponed to Q2
of 2019–2020]
5. Client registration Automate the printing of library cards for users who register online. [Completed]
6. Copyright services Implement a solution to replace the aging database. [Completed]
7. Improvement of the management process for the acquisition of government documentary heritage Create a workspace specifically for disposition authorization activities and their validation, which are currently in a combined workspace. [Completed]
8. Redesign of the Human Resource Action Request (HRAR) management system Create a new dedicated workspace to replace the current HRAR system, which is obsolete and does not meet current needs. [Completed]
9. Creation of a collaborative workspace between LAC, Ottawa Public Library (OPL) and the City of Ottawa Create a workspace to efficiently manage the joint LAC/OPL project. [Completed]
10. Creation of a workspace for Gatineau 2 Create a workspace to efficiently manage the Gatineau 2 project. [Completed]
11. Creation of a financial policy interpretation portal Create a workspace to manage requests to interpret financial policies. [Completed]
12. Creation of a system for managing requests for intergovernmental file transfers Create a new dedicated workspace to manage the transfer of government archives. [Postponed to Q1
of 2019–2020]

 

Appendix 2 — Hold six conferences of external experts annually

Table of external expert conferences in 2018–2019

Title Conference date Number of participants
1. Francophone Communities and Official Languages at the Intersection of Identities:
400 Years of Immigration and Diversity
May 22, 2018 115
2. Misinformation online June 18, 2018 115
3. Architecture Week Sept. 12, 2018 115
4. Revisiting Japanese Canadian Redress: Conference on the 30th Anniversary
of the Agreement
Sept. 20, 2018 142
5. Wallot-Sylvestre Seminar with Jeff James Sept. 25, 2018 107
6. No Man's Land: The Art of Mary Riter Hamilton Nov. 29, 2018 90
7. International Holocaust Remembrance Day Jan. 27, 2019 Information to come
8. Double Trouble: The Problem with “Fake News” Feb. 1, 2019 Information to come
9. Cultural Diplomacy March 12, 2019 96
10. LAC Forum with University Partners: Disruptive Technologies in Memory Institutions
and Academia
March 13, 2019 124

 

Appendix 3 — Reach 10 agreements with new partners by 2019

Table of agreements with new partners in 2018–2019

Name of the partner Date signed Duration of the partnership Description of the partnership
15. University of Victoria Oct. 16, 2018 Five years Sharing of expertise and knowledge, collaboration (research and technology), and awareness.
16. Canadian Research Knowledge Network Jan. 10, 2019 Five years Sharing of expertise and knowledge, facilitation of access to the Canadian documentary heritage, hosting, membership.
17. National Gallery of Canada Jan. 17, 2019 Five years Sharing of expertise and knowledge, awareness, development of joint projects, loans, facilitation and optimization of conservation and storage.
18. Carleton University March 13, 2019 Five years Sharing of expertise and knowledge, collaboration (research and technology), and awareness.

 

Appendix 4 — Hold 21 exhibitions organized by or in collaboration with LAC [three-year target]

Table of exhibitions organized by or in collaboration with LAC in 2018–2019

Exhibition title Location Start End
2018–2019 25. Constant Companions: Pets in Nineteenth Century Photography National Gallery of Canada (Canadian and Indigenous Galleries), Ottawa April 10, 2018 April 9, 2019
26. Premiere: New acquisitions at Library and Archives Canada Library and Archives Canada, 395 Wellington St., Ottawa April 24, 2018 Dec. 3, 2018
27. Alter Ego: Comics and Canadian Identity Toronto Reference Library May 12, 2018 July 29, 2018
28. Hiding in Plain Sight: Discovering the Métis Nation in the Archival Records of Library and Archives Canada Batoche National Historic Site, Saskatchewan June 2, 2018 Aug. 26, 2018
29. Photographs by Alexander Henderson National Gallery of Canada (Canadian and Indigenous Galleries), Ottawa June 15, 2018 June 15, 2019
30. Pathways: Following traces of Indigenous routes across Ontario Toronto Public Library Aug. 18, 2018 Oct. 28, 2018
31. Hiding in Plain Sight: Discovering the Métis Nation in the Archival Records
of Library and Archives Canada
Museum of Surrey, British Columbia Sept. 29, 2018 Nov. 25, 2018
32. Resilience – The Battlefield Art of Mary Riter Hamilton, 1919–1922 Canadian War Museum, Ottawa Sept. 20, 2018 March 31, 2019
33. Cipher | Decipher Library and Archives Canada, 395 Wellington St., Ottawa Oct. 1, 2018 Oct. 31,  2018
34. Morph Vancouver Public Library Oct. 15, 2018 Feb. 2, 2019
35. Treaties Recognition Week Ottawa Public Library and University of Ottawa Nov. 7,  2018 Nov. 8, 2018
36. International Holocaust Remembrance Day Library and Archives Canada, 395 Wellington St., Ottawa Jan. 27, 2019 Jan. 27, 2019
37. Prime Ministers and the Arts: Creators, Collectors and Muses Library and Archives Canada, 395 Wellington St., Ottawa Feb. 2, 2019 Dec. 30, 2019
38. UNESCO’s Canada Memory of the World Register Library and Archives Canada, 395 Wellington St., Ottawa Feb. 26, 2019 Feb. 26, 2019
39. Ladylikeness: Historical Portraits of Women by Women Glenbow Museum, Calgary March 8, 2019 Jan. 31, 2020
40. Hiding in Plain Sight: Discovering the Métis Nation in the Archival Records
of Library and Archives Canada
Kootenai Brown Pioneer Village, Pincher Creek, Alberta March 30, 2019 June 9, 2019

 

Geographic distribution of exhibitions organized by or in collaboration with LAC from 2016 to 2019

  • Yukon: 0 exhibitions
  • British Columbia: 2 exhibitions
  • Northwest Territories: 0 exhibitions
  • Alberta: 4 exhibitions
  • Saskatchewan: 2 exhibitions
  • Nunavut: 0 exhibitions
  • Manitoba: 2 exhibitions
  • Ontario: 26 exhibitions
  • Quebec: 2 exhibitions
  • New Brunswick: 0 exhibitions
  • Prince Edward Island: 0 exhibitions
  • Nova Scotia: 0 exhibitions
  • Newfoundland and Labrador: 0 exhibitions

Two exhibitions were also held abroad: one in Armenia and the other in France.

Appendix 5 — Reach 60 loan agreements for exhibitions [three-year target]

Table of loan agreements for exhibitions in 2018–2019

Exhibition title Location Time frame Size of loan
2018–2019

 

 

40. Charles F. Gibson: Events of a Military Life in Kingston Agnes Etherington Art Centre, Kingston April 28 to Aug. 5, 2018 2 items
41. Scotiabank Photography Award Ryerson Image Centre, Toronto May 2 to Aug. 5, 2018 1 item
42. 1914–1918, The Battle for the North Sea Provincial Palace, Bruges, Belgium April 21 to Aug. 31, 2018 1 item
43. Àdisòkàmagan
Nous connaître un peu nous-même
We’ll all become stories
Ottawa Art Gallery April 28 to Sept. 16, 2018 25 items
44. Laurent Amiot: Canadian Master Silversmith National Gallery of Canada, Ottawa May 11 to Sept. 16, 2018 2 items
45. 1918: The Last 100 Days Royal Canadian Artillery Museum, Canadian Forces Base Shilo, Manitoba May 17 to Dec. 14, 2018 3 items
46. Constant Companions: Pets in Nineteenth Century Photography National Gallery of Canada (Canadian and Indigenous Galleries), Ottawa April 9, 2018, to April 9, 2019 22 items
47. Photographs by Alexander Henderson National Gallery of Canada (Canadian and Indigenous Galleries), Ottawa June 15, 2018, to June 15, 2019 17 items
48. Gold and Silver: Images and Illusions of the Gold Rush Foam Fotografiemuseum, Amsterdam, Netherlands April 20, 2018, to June 10, 2018 20 items
49. Rights of Passage: Canada at 150 Canadian Museum for Human Rights, Winnipeg July 1 to Oct. 19, 2018 1 item
50. Resilience – The Battlefield Art of Mary Riter Hamilton, 1919–1922 Canadian War Museum, Ottawa Sept. 20, 2018, to March 21, 2019 15 items
51. Hockey Manitoba Museum, Winnipeg
(travelling exhibition developed by the Canadian Museum of History)
July 6, 2018, to Jan. 13, 2019 29 items
52. Obsession: Sir William Van Horne’s Japanese Ceramics Gardiner Museum, Toronto Oct. 16, 2018, to Jan. 20, 2019 1 item
53. Notman, Visionary Photographer Canadian Museum of History, Gatineau Nov. 2, 2018, to April 14, 2019 1 item
54. Canada’s Legal System (rotation of items) Canadian Museum for Human Rights, Winnipeg Oct. 22, 2018, to Aug. 19, 2019 3 items
55. Death in the Ice: The Mystery of the Franklin Expedition Mystic Seaport Museum, Connecticut, United States Dec. 1, 2018, to April 28, 2019 2 items
56. Canadian and Indigenous Art (rotation of items) National Gallery of Canada, Ottawa Dec. 15, 2018, to Dec. 15, 2019 15 items
57. Shelley Niro: Women, Land, River Peterborough Art Gallery, Peterborough Jan. 31, 2019, to March 31, 2019 5 items

 

Geographic distribution of loan agreements for exhibitions from 2016 to 2019

  • Yukon: 0 loan agreements
  • British Columbia: 2 loan agreements
  • Northwest Territories: 0 loan agreements
  • Alberta: 2 loan agreements
  • Saskatchewan: 0 loan agreements
  • Nunavut: 0 loan agreements
  • Manitoba: 11 loan agreements
  • Ontario: 29 loan agreements
  • Quebec: 11 loan agreements
  • New Brunswick: 0 loan agreements
  • Prince Edward Island: 0 loan agreements
  • Nova Scotia: 1 loan agreements
  • Newfoundland and Labrador: 0 loan agreements

Seven loan agreements were also reached for exhibitions abroad: in Belgium (1), England (1), the Netherlands (1), Switzerland (1) and the United States (3).

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