Submit a request for information to Reference and Genealogy Services through the pages in this section. We will be pleased to assist you in your research.
Frequently Asked Questions
Where is Library and Archives Canada (LAC) located?
Our public building is located at 395 Wellington Street in Ottawa. For more information, see Our Location.
What are your opening hours? When can I access the collection and get help from staff?
See Service and Opening Hours. Sometimes our rooms are open, but unstaffed.
Library and Archives Canada will be closed for the following statutory holiday.
*Rooms will be open but unstaffed on the following days:
|Day after New Year's Day
||Sunday, April 5
||Sunday, March 27
* Consultation and Genealogy: 10:00 am to 6:00 pm
* Reference: 10:00 am to 2:00 pm
How can I sign up for an LAC user card?
Use our online User Card Registration Form.
Do I need to make an appointment or can I just come by?
- Our onsite services are available to all registered users without appointment. It’s important to know, however, that it can take anywhere from 2 hours to several days to retrieve materials from storage.
- Please come to the Orientation Desk (see Reference Rooms. If yours is a complex request, an appointment with a reference specialist may be necessary. Your appointment can be booked at the Reference Desk.
- For family history research, please visit the Genealogy and Family History Room on the third floor.
- You can also request Reference by Appointment in advance of your visit.
Where can I park?
There is lot and street parking very close to LAC. See Public Transit, Parking and Lodging.
Can the building at 395 Wellington Street in Ottawa be reached via public transit?
We are very close to several major bus routes that travel through Ottawa, ON and Gatineau, QC. See Public Transit, Parking and Lodging.
What can I bring with me into the reference and consultation rooms while conducting research at LAC?
You are allowed to bring:
- research notes, lead pencils, a laptop, a tape recorder. You may only bring those items required for your research; they have to be put into a transparent plastic bag that the commissionaire will give you.
You are not allowed to bring the following items:
- coats, knapsacks, umbrellas or briefcases. These items must be stored in a locker in the Cloak Room. See Rooms and Regulations.
Where can I eat?
- The cafeteria on the fifth floor of the building at 395 Wellington Street has ceased operations. You can find restaurants and other food service outlets in the vicinity.
- You may also eat on the ground floor of the building. Please note that no food or drinks are allowed anywhere else in the building.
Is Internet access available at LAC?
A few workstations located in the Reference Rooms of LAC are connected to the Internet; their use is restricted to research purposes.
LAC also provides free wireless access to the Internet in the Reference Rooms and Consultation Rooms of the main building at 395 Wellington Street in Ottawa.
Are the LAC building and its facilities accessible to people with disabilities?
Which tools help me search LAC's collection?
See Research Resources
What if I'm unable to come to LAC in person...
Hiring a freelance researcher
Loans to Other Institutions
Photocopies and Reproductions
Ask Us a Question
Is there lodging in the vicinity of 395 Wellington Street in Ottawa?
There are several options for lodging within walking distance. See Public Transit, Parking and Lodging.
What is the cost of photocopies and reproductions?
See Photocopies and Reproductions: Price List and Service Standards.
Am I allowed to bring books or documents home with me?
No. All LAC documents have to be consulted onsite.
Are there fees for LAC's reference services?
No. All services are free of charge with the exception of orders for photocopies and reproductions.
Can I send a question to LAC?
See Ways to Ask Us a Question.