Price List and Service Standards -- Regular Copies

References do not always correspond to a single page document, but may relate to a file with as many as 1000 pages of documentation. The documents are not paginated and it is not possible for us to indicate how many pages a file may contain. For this reason, we recommend that you consult the file yourself or have a freelance researcher do the work for you.  Complete files only are provided.

The digitization of the Canadian Expeditionary Forces (CEF) files is underway and a substantial number will be available on our website by the end of the summer as part of the Government of Canada First World War commemoration initiative. Additional files will be available in the fall and winter months as the CEF digitization initiative is a priority for us.

The digitization of 640,000 Canadian Expeditionary Force personnel service files is under way. This project aims to provide access to high-quality digital copies of all service files, anytime and anywhere. To achieve this goal, LAC will be required to close portions of this collection as they undergo preparation, conservation, and digitization. LAC will not grant requests for direct consultation or copying of the records during these stages. As the digitization process is completed, batches of digitized files will be added to the Soldiers of the First World War database, starting in July 2014. Please check the database for new additions throughout the digitization project. For more information on this initiative, you may wish to consult the Fact Sheet: Digitization of Canadian Expeditionary Force Service Files.

Note: First World War Canadian Expeditionary Forces files typically contain 25 to 75 pages while Second World War Killed In Action files contain 200 to 400 pages. Complete files only are provided.

Prices

Self-Serve Photocopies

Applies only to certain published material
  • CAN $0.20/page - copying machines

Copies made by LAC staff

Applicable taxes will be added to the total cost. Orders mailed outside Canada are tax exempt.
  • Regular Service -- CAN$0.40/page
  • Rush Service -- CAN$0.80/page

Discounts for Students and for Senior Citizens (65 years of age and over)

Proof of identification is required. ID cards must be presented in person or a scanned copy must be attached to your request.  Students: a photo identification card confirming full-time status as a student at an accredited educational institution.  Senior Citizens: a document, preferably with a photograph, confirming date of birth (e.g.: driver's licence, birth certificate, provincial health insurance card, passport)
 
  • Regular Service -- CAN$0.30/page
  • Rush Service --- CAN$0.60/page

Printed Copies 18" x 24" (Reader-Printer) of Cartographic and Architectural Documents

Applicable taxes will be added to the total cost.
Orders mailed outside Canada are tax exempt.
 
  • Regular Service -- CAN$4.00
  • Rush Service -- CAN$8.00

Service Standards and Terms and Conditions for textual and microform documents

The following factors affect the time it takes to process an order:
  • the number of items ordered; 
  • the need to search for additional information;
  • time required to register requests; 
  • delays of 36 to 48 hours for delivery of documents from off-site storage; 
  • time required by staff to identify requested documents; and
  • the workload.
We reserve the right to limit the number of pages that we can process in 30 business days. Please submit your request well in advance of your deadline or choose the rush service.

Regular Service

Orders are processed within 30 business days of receipt.

Rush Service

Orders are processed within 10 business days of receipt and only if the following conditions are met:
 
  • reference number is provided; 
  • copyright status and access restrictions have been established; 
  • access and copying restrictions do not apply or a letter of permission is included with the order; 
  • requested documents are available; 
  • "rush service" is indicated on the request; and
  • consent to pay the additional surcharge of 100% is indicated on the request. 

Response Times

Textual Documents

In-person Requests

  • Maximum of 100 copies per 24 hours,

Other Requests

  • Under 1000 pages, within 10 business days,

Requests for 1000 - 6000 pages

  • Within 30 business days

Microform

105-mm microfiches, maps and architectural drawings produced by LAC staff

Under 500 copies

  • Within 10 business days

500 to 1500 copies

  • Within 30 business days

Shipping

Handling Fee: CAN$0.35
Visit Canada Post Website for prices for postage and handling

Method of Payment

Online requests

When your order from LAC is complete, a link to the Receiver General Buy Button (RGBB) will be sent to the email address you provided. You may pay the Receiver General by credit or debit card.

In-person requests

Cash, credit card (VISA, MasterCard or American Express) and debit card

Government employees

Payment must be done by using the interdepartmental settlement system. The process requires the following three codes: the department number, the organization code and the reference code.

Supplier

Library and Archives Canada
395 Wellington Street
Ottawa, ON K1A 0N4
CANADA
 
Telephone: 613-996-5115 or 1 866 578-7777 (toll free in Canada and the U.S,)
TTY: 613-992-6969 or 1 866 299-1699 (toll free in Canada)
Fax: 613-995-6274

 

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