Price List and Service Standards -- Regular Copies

References do not always correspond to a single page document, but may relate to a file with as many as 1000 pages of documentation. The documents are not paginated and it is not possible for us to indicate how many pages a file may contain. For this reason, we recommend that you consult the file yourself or have a freelance researcher do the work for you.  Complete files only are provided.

As part of the 100th anniversary commemoration of the First World War, LAC is digitizing the remaining 640,000 Canadian Expeditionary Force members’ personnel service files. To be able to perform this major undertaking, LAC will temporarily close portions of the CEF service files, with 75% of the collection remaining open at all times during the project. At the end of the digitization project, expected in 2015, Canadians will have unprecedented online access to this rich resource and will be able to research high-quality digital copies of the more than 650,000 service files for free. At that point , LAC will no longer take orders for copies.  For more information on this initiative, please consult the Fact Sheet: Digitization of Canadian Expeditionary Force Service Files, which will provide updates on the portion of the collection being worked on. 

Note: First World War Canadian Expeditionary Forces files typically contain 25 to 75 pages while Second World War Killed In Action files contain 200 to 400 pages. Complete files only are provided.

Prices

Self-Serve Photocopies

Applies only to certain published material
  • CAN $0.20/page - copying machines

Copies made by LAC staff

Applicable taxes will be added to the total cost. Orders mailed outside Canada are tax exempt.
  • Regular Service -- CAN$0.40/page
  • Rush Service -- CAN$0.80/page

Discounts for Students and for Senior Citizens (65 years of age and over)

Proof of identification is required. ID cards must be presented in person or a scanned copy must be attached to your request.  Students: a photo identification card confirming full-time status as a student at an accredited educational institution.  Senior Citizens: a document, preferably with a photograph, confirming date of birth (e.g.: driver's licence, birth certificate, provincial health insurance card, passport)
 
  • Regular Service -- CAN$0.30/page
  • Rush Service --- CAN$0.60/page

Printed Copies 18" x 24" (Reader-Printer) of Cartographic and Architectural Documents

Applicable taxes will be added to the total cost.
Orders mailed outside Canada are tax exempt.
 
  • Regular Service -- CAN$4.00
  • Rush Service -- CAN$8.00

Service Standards and Terms and Conditions for textual and microform documents

The following factors affect the time it takes to process an order:
  • the number of items ordered; 
  • the need to search for additional information;
  • time required to register requests; 
  • delays of 36 to 48 hours for delivery of documents from off-site storage; 
  • time required by staff to identify requested documents; and
  • the workload.
We reserve the right to limit the number of pages that we can process in 30 business days. Please submit your request well in advance of your deadline or choose the rush service.

Regular Service

Orders are processed within 30 business days of receipt.

Rush Service

Orders are processed within 10 business days of receipt and only if the following conditions are met:
 
  • reference number is provided; 
  • copyright status and access restrictions have been established; 
  • access and copying restrictions do not apply or a letter of permission is included with the order; 
  • requested documents are available; 
  • "rush service" is indicated on the request; and
  • consent to pay the additional surcharge of 100% is indicated on the request. 

Response Times

Textual Documents

In-person Requests

  • Maximum of 100 copies per 24 hours,

Other Requests

  • Under 1000 pages, within 10 business days,

Requests for 1000 - 6000 pages

  • Within 30 business days

Microform

105-mm microfiches, maps and architectural drawings produced by LAC staff

Under 500 copies

  • Within 10 business days

500 to 1500 copies

  • Within 30 business days

Shipping

Handling Fee: CAN$0.35
Visit Canada Post Website for prices for postage and handling

Method of Payment

Online requests

When your order from LAC is complete, a link to the Receiver General Buy Button (RGBB) will be sent to the email address you provided. You may pay the Receiver General by credit or debit card.

In-person requests

Cash, credit card (VISA, MasterCard or American Express) and debit card

Government employees

Payment must be done by using the interdepartmental settlement system. The process requires the following three codes: the department number, the organization code and the reference code.

Supplier

Library and Archives Canada
395 Wellington Street
Ottawa, ON K1A 0N4
CANADA
 
Telephone: 613-996-5115 or 1 866 578-7777 (toll free in Canada and the U.S,)
TTY: 613-992-6969 or 1 866 299-1699 (toll free in Canada)
Fax: 613-995-6274

 

top of page