COVID-19 – Closures, cancellations and services

LAC is committed to providing a welcoming and safe environment for its visitors, employees and volunteers. In the current context of COVID-19, we are taking additional steps to protect your health.

All of our public service points and consultation rooms are closed until further notice. This applies to our service points in Ottawa, Vancouver, Winnipeg and Halifax.

LAC has also decided to cancel all of its public events for the moment.

Some online services to the public will continue to be available through our website and by telephone at 1-866-578-7777 (toll-free in Canada and the United States). Services to veterans and Access to Information and Privacy requests will be treated on a priority basis.

However, as our resources are currently limited, some services will be suspended until our service points reopen to the public. The following services are not available at this time:

Any such requests that have been submitted since March 14 will not be processed. Make sure to check our website for details on when you will be able to re-submit your requests, or for the latest updates on this situation.

We thank you for your co-operation and apologize in advance for any inconvenience this may cause you.

Please check this website for the latest updates on this situation.

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